For Services Coordinators & Personal Agents
A provider who says yes to your hardest-to-place clients
Send us the referrals other agencies decline.
You know the situation: a client who needs mobility support, personal care, or a higher staffing ratio — and a provider list that keeps saying no. We’ve built North Star Oregon to be the call that works. Higher support needs are evaluated case-by-case, not screened out, and we’ll give you a straight answer on fit and current capacity within one business day.
We work with CDDPs and brokerages across Oregon and know the paperwork on both sides — ISPs, service agreements, ONA service groups, and the OAR rules that govern them.
What you can refer to us
In-Home Attendant Care
One-on-one support statewide — every Oregon county. Personal care, daily living skills, community access. We hire qualified family members as W-2 employees within OAR 411-450-0080 limits, which keeps your documentation clean.
Day Support Activities
Structured community DSA, Monday–Friday 10–3, at hubs in Albany, Corvallis, Eugene, Springfield, Salem, Tangent, and Grants Pass/Medford. We target a 1:5 staff ratio — well below the OAR 411-450-0060 cap of 1:8.
Higher Support Needs
Mobility equipment, bathroom support, high medical or behavioral needs — evaluated case-by-case, and we’re willing to staff situations other agencies won’t. Relief/respite care is also available.
How a referral works
- 1
Reach out. Call 541-208-1106 or use the referral form. Tell us the support level, location, and timeline — a real person replies within one business day with a straight answer on fit and capacity.
- 2
We meet the family. We coordinate the intake conversation with you and the family, and handle our side of the service agreement and documentation.
- 3
Services start. Once it’s on the ISP, we begin — and you keep a direct line to a team member who knows the client, not a call queue.
“You guys get it. You make it easy to remain compliant, and your team is compassionate, collaborative, and supportive.”
— Teresa
We also publish our wages, benefits, regulatory standing, and DSA scope side-by-side with six other Oregon agencies — the same transparency we’d want if we were coordinating care. See the comparison.
Have a client in mind?
Tell us the situation — even the complicated ones. We’ll tell you honestly whether we’re the right fit and what current capacity looks like.